Effective Date: 14/01/2025

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Thank you for shopping with Bloody Good Gin! We're committed to providing you with a smooth shopping experience, including reliable and timely delivery of your order. Below are the details of our shipping policy to help you understand how we handle shipping for all orders placed on our website.

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1. Shipping Locations

We currently ship within New Zealand only. Unfortunately, we do not offer international shipping at this time.

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2. Order Processing

Once your order is placed, we will begin processing it as soon as possible. Most orders are processed within 1-2 business days. Please note, orders placed after 3:00 PM or on weekends will be processed the following business day. During busy periods, such as public holidays or special promotions, processing may take a little longer. If there are any delays or issues with your order, you’ll receive an email notification.

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3. Shipping Methods and Delivery Times

We offer the following shipping options for all orders:

• Standard Shipping (3-5 business days, depending on location)

Shipping times are estimates, and while we strive to meet these timelines, delays may occur due to factors beyond our control (e.g., weather, courier delays). Please check your tracking information for updates once your order has been dispatched.

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4. Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the shipping method you select. Here are the typical costs:

• Standard Shipping: [Insert price] or Free for orders over NZD $100

You’ll see the exact shipping cost before completing your purchase, so there are no surprises.

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5. Age Verification for Alcohol Purchases

As Bloody Good Gin sells alcohol, you must be 18 years or older to purchase from our store. By placing an order, you confirm that you are over the age of 18.

Please note that all orders containing alcohol will require an adult signature upon delivery. The courier will check the recipient's ID to verify age, and if the recipient cannot prove they are 18 or older, the order will not be delivered and may be returned to us.

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6. Delivery Address

Please double-check your shipping address at checkout to ensure it is accurate. If the address provided is incorrect, please contact us immediately at sales@bloodygoodgin.co.nz to update it before the order is shipped. If an item is delivered to the wrong address due to an error on your part, we cannot be held responsible for the consequences or provide a refund.

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7. Damaged or Lost Packages

While we take great care in packaging and shipping your order, accidents can happen. If your order arrives damaged or missing items, please contact us within 7 days of delivery. We’ll work with our courier service to resolve the issue promptly. To assist with claims, we may ask for photos of the damaged goods and packaging. If your order is confirmed to be lost during transit, we will investigate the issue with the courier and issue a replacement or refund where appropriate.

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8. Returns and Refunds

For details on how to return products or request a refund, please refer to our [Return and Refund Policy] on the website. Please note that alcoholic beverages cannot be returned unless damaged during shipping.

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9. Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time. Any changes will be reflected on this page, and the Effective Date at the top will be updated accordingly. We encourage you to review this policy regularly to stay informed about any updates.

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10. Contact Us

If you have any questions or concerns about our shipping policy, or need assistance with an order, please reach out to us:

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Bloody Good Gin

Address: 86c Kingsley Street, Sydenham, Canterbury, Christchurch 8023,

New Zealand
Email: sales@bloodygoodgin.co.nz
Phone: +64 03 342 3444